Southwest Airlines
Use our free AI roleplay tool to practice common Southwest Airlines behavioral interview questions. The AI will ask you a question and help you develop answers using the STAR Method. Press start to begin the next recommended question.
Questions take 3-5 minutes to complete, and can be paused and resumed whenever.
Interview question list updated: September 19, 2024
Start with these three questions to get going:
Can you describe a time when you demonstrated excellent customer service skills in a high-pressure situation?
Southwest Airlines values a fun and friendly environment. Can you share an example of how you contributed to a positive team culture in a previous role?
Tell me about a time you had to adapt quickly to a significant change at work. How did you handle it and what was the outcome?
Complete the next five questions to be well prepared:
Southwest Airlines emphasizes efficiency and punctuality. Can you provide an example of how you managed your time to meet tight deadlines?
Describe a situation where you had to go above and beyond to meet a customer's needs. What steps did you take?
Can you give an example of how you have used collaboration and teamwork to solve a problem in the workplace?
Tell us about a time you received feedback from a supervisor. How did you apply that feedback to improve your performance?
Southwest Airlines encourages innovation and new ideas. Describe a time when you proposed a new idea or solution. What was the result?
Tackle these remaining questions for thorough preparation:
Customer safety is a top priority at Southwest Airlines. Can you discuss a situation where you had to ensure safety standards were met?
Describe an experience where you had to deal with a difficult customer. How did you manage the situation and what was the result?