Flight Attendant

Use our free AI roleplay tool to practice common Flight Attendant behavioral interview questions. The AI will ask you a question and help you develop answers using the STAR Method. Press start to begin the next recommended question.

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Questions take 3-5 minutes to complete, and can be paused and resumed whenever.

Interview question list updated: September 19, 2024

Start with these three questions to get going:

Describe a time when you dealt with a difficult passenger. How did you handle the situation? Source

Tell us about a situation where you had to remain calm under pressure during a flight. What was the outcome?

Have you ever had to deal with an emergency on board? How did you manage the situation? Source

Complete the next five questions to be well prepared:

Can you share an experience where you went above and beyond to provide excellent customer service to a passenger? Source

Discuss a time when you had to quickly adapt to a sudden change in flight plans. What steps did you take?

Describe an instance where you resolved a conflict between two passengers. What was your approach?

Can you tell us about a time you followed safety procedures to prevent a potential issue during a flight?

Share an example of how you handled a situation where a passenger had a medical emergency. What actions did you take?

Tackle these remaining questions for thorough preparation:

Can you describe a time when you had to handle a difficult passenger situation on a flight?

Describe an experience where you had to make a quick decision in a high-pressure environment.

Can you share an example of a time when you went above and beyond to ensure passenger safety and comfort?

Talk about a situation when you had to mediate a conflict between two passengers. How did you handle it?

Describe a scenario where you had to adapt to a sudden change in flight conditions or schedule.

Can you provide an example of how you managed multiple tasks simultaneously during a flight? Source

Tell me about a time when you had to manage a customer complaint. How did you resolve it? Source

Have you ever had to assist a passenger with special needs? How did you ensure they received the necessary care?

Have you ever faced an emergency situation during a flight? How did you manage it? Source

Can you provide an example of when you had to work as part of a team to achieve a goal? What was your role? Source

Tell me about a time when you had to work as part of a team to achieve a goal. What was your role and how did you contribute? Source

Describe how would you handle a situation where you are dealing with a passenger who does not speak English or any language you are familiar with? Source

Describe an experience where you had to manage multiple tasks during a busy flight. How did you prioritize your responsibilities? Source