Claims Adjuster

Use our free AI roleplay tool to practice common Claims Adjuster behavioral interview questions. The AI will ask you a question and help you develop answers using the STAR Method. Press start to begin the next recommended question.

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Interview question list updated: September 19, 2024

Start with these three questions to get going:

Can you describe a time when you had to handle a particularly challenging claim? How did you manage the situation and what was the outcome? Source

Tell me about a situation where you needed to negotiate a settlement. What strategies did you use and what was the final result? Source

Have you ever had to make a difficult decision regarding a claim that did not have clear guidelines? Explain the situation and how you resolved it.

Complete the next five questions to be well prepared:

Can you provide an example of a time when you had to explain a complex policy to a claimant? How did you ensure they understood the details?

Tell me about a time when you had to work with a team to resolve a complicated claim. What role did you play and what was the outcome?

Describe a situation where you had to meet tight deadlines for multiple claims. How did you prioritize your tasks and what were the results? Source

Have you ever encountered a case where your initial assessment of a claim changed after further investigation? What was the initial issue and how did you adjust your approach?

Can you share an experience where you had to handle a highly emotional or upset claimant? How did you manage the communication and what was the result?

Tackle these remaining questions for thorough preparation:

Tell me about a time when you implemented a new process or technology to improve the efficiency of claims handling. What was the process and what impact did it have? Source

Can you describe a time when you had to handle a particularly challenging claim? What steps did you take to resolve it? Source

Tell me about a situation where you had to balance multiple claims with tight deadlines. How did you prioritize and manage your workload? Source

Describe an occasion when you had to deal with a difficult policyholder. How did you manage the situation and ensure a satisfactory outcome? Source

Can you give an example of a time when you found a discrepancy in a claim? What actions did you take to investigate and resolve the issue?

Share an experience where you had to collaborate with other departments or teams to handle a complex claim. What was the outcome? Source

Explain a scenario where your communication skills were crucial in resolving a claim issue. What was the result?

Tell me about a time when you exceeded expectations in your role as a claims adjuster. What was the situation and what did you do to achieve it?

Describe an instance where you had to adapt to a significant change in policies or procedures. How did you handle the transition?

Give an example of a time when you utilized technology to improve the claims process. What tools did you use and what was the impact? Source

Can you discuss a situation where you had to explain a complex claim decision to a policyholder? How did you ensure they understood and accepted your explanation?

Describe an instance when you identified fraud in a claim. What steps did you take to address it and what was the result? Source