Case Manager

Use our free AI roleplay tool to practice common Case Manager behavioral interview questions. The AI will ask you a question and help you develop answers using the STAR Method. Press start to begin the next recommended question.

You have practiced 0 of 23 questions.

Questions take 3-5 minutes to complete, and can be paused and resumed whenever.

Interview question list updated: September 19, 2024

Start with these three questions to get going:

Can you describe a time when you had to manage multiple cases simultaneously? How did you prioritize and manage your workload? Source

Can you provide an example of when you had to collaborate with other professionals or agencies to support a client? How did you ensure effective communication and coordination?

Describe a situation where you identified a client's unique needs and addressed them effectively. What was your approach, and what were the results?

Complete the next five questions to be well prepared:

How have you handled a situation where a client was resistant to your assistance or recommendations? What strategies did you use to build trust and cooperation?

Can you share an experience where you had to make a difficult decision regarding a client's care or support plan? What factors did you consider, and what was the result?

Describe an occasion where you had to advocate for a client. What actions did you take to ensure their needs were met? Source

Can you provide an example of how you handled a crisis situation involving a client? What was your approach, and what was the outcome?

Tell me about a time when you had to evaluate the effectiveness of a client's support plan. How did you measure success, and what changes did you implement if necessary? Source

Tackle these remaining questions for thorough preparation:

Can you describe a time when you had to coordinate services for a client with complex needs? How did you manage it?

Describe a situation where you had to deal with an uncooperative client. What strategies did you use to engage them?

Tell me about a time when you had to work with a multidisciplinary team to support a client. How did you ensure effective communication and collaboration?

Describe a situation where you had to handle a high caseload. How did you prioritize your tasks and manage your time?

Can you give an example of how you have used data or case notes to improve client outcomes?

Tell me about a time when you had to make a difficult decision that impacted a client. What factors did you consider and what was the outcome?

Describe an experience where you had to adjust your approach to meet the cultural or personal needs of a client.

Can you provide an example of a situation where you identified a gap in services and successfully addressed it for your clients?

Tell me about an instance where you had to handle a particularly challenging case. What steps did you take, and what was the outcome? Source

Tell me about a time when there was a conflict between clients' needs and available resources. How did you resolve it? Source

Can you provide an example of a time when you had to advocate for a client? What was the situation and what was the result? Source

Describe how do you stay current with best practices and changes in case management. Source

Describr how do you handle conflicts of interest or ethical dilemmas in your work. Source

Tell me about a challenging case you managed and how you navigated it to achieve a successful outcome. Source

Describe how do you handle confidential information and maintain client privacy. Source